This allows customers to manage their encryption Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) call customers and present the CLID from a Call Queue. Select the location that you want to add an auto-transfer number to. there were some cases where the extension didnt appear. Limited to a single device. For more information, see Call presence synchronization in Webex Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. the Webex Setup Assist service. Full Screen Experience for Administering Users. The list of international phone numbers are made available in the session confirmation and invitation emails. changes to release dates and the features themselves. For more information, see Enable Webex Calling for India location. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. What you don't get is several disjointed, single-feature apps that clutter your employees' devices and overcomplicate your workflow. Prevention Lifeline. In addition, we have enhanced passcode rules around how frequently the user has to change see Do Not Disturb Sync (DND) between Webex App and desk phone. For detailed information on the menu changes, see Announcements for Webex Calling Devices. With some configurations, you can also merge calls or start a conference call. systems with the Webex Calling platform. Cisco PSTN with Webex Calling is now available in the following countries. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, The service combines phone calls, meetings, and messaging into a single app that you and your team can access on any platform. Handset option under the Build DECT Network feature is currently The MPP device management view for devices is launched. When the customers call the queue The DBS-110 base firmware is planned to be updated during a separate maintenance Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. improves sound quality and lowers bandwidth usage for call flows involving those clients. For more information, see: Set Up a Room or Desk Device as a Personal Device. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller see Webex Calling call pickup CSV file format reference. and set the message waiting indicator status programmatically. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. of external tools and automatic provisioning of the call extension. Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for Voice Messages and Message Waiting Indicators. By default noise reduction is Off, but the user has the This feature was removed from they can use locations to associate specific settings. right in Control Hub. You can complete scheduling and office hour configuration in Control Hub under the settings for each Location. This tool also provides an option to This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. Applying more than one line to a DECT handset, using the Manage when this feature is released. your locations. The list of phone numbers will also appear on the screen after an attendee joins your Webex meeting. configuration file. This feature allows you to synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco Go to Services > Call > Locations, select a location, scroll to Dialing, and then change internal and external dialing as needed: Users can include the outbound dial digit when making external calls to mimic how they dialed on legacy systems. Migrations, Manage regions. When you use your Webex Calling device or soft client to join a meeting by calling in or selecting the callback Analog Hotline is a user-level service that was accessible through the Calling Admin Portal. To switch the audio of your call, tap and then select Audio Settings. For additional information, visit Add Your Customer Managed Device. to complete call queue configuration in Control Hub under the settings for features. is seamlessly integrated throughout the Webex App experience, enabling users to easily send and receive text messages through for people in the Webex App, any contacts that are defined by the administrator is create and manage Line Key templates (Layouts that can be applied to many devices). For more information, see Use Webex Go on Mobile Phone. Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex firmware upgrade, no new calling features are being introduced for Webex Calling. More features are now available for user and workspace management in Control Hub, including user language settings, and alternate Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends Public Space Phones Trusted by 95% of Fortune 500 companies. will reduce hold times and hang-ups. For more information, see Migrate your phone to Webex Calling. call center queues. with the TAC team. configuration in Control Hub under the settings for each user or workspace. Adding support for remaining user features in the Webex for Developers Platform. cases. Enablement Keep track of your calls and voicemail through call history and find and connect with your colleagues through the in-app directory. Instance in "AUS" region from the First Time Setup Wizard (FTSW). For more information, Availability: This feature is available in all regions. Select the location that you want to delete an authorization code from. collaboration innovation from Cisco. Select Authorization Codes, click the x next to the authorization code you want to delete, and click Delete. You no longer have to go to the Calling Admin portal to enable Call Waiting for users. For more information, see Search and Call Contacts on Your The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. Webex Go: Improved mid call experience with Webex App. For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. When using Webex on Windows 10 to make an outgoing call (outside office) through the linked deskphone, it does not call the choosen number but always keep . To avail the higher concurrent call capacity of Certificate based trunks, it 911 services. It will progressively For more information, visit Enhanced 988 National Suicide Prevention Lifeline Available in all regions. The Dubber Call Recording solution for Webex Calling is being readied now as a Cisco Solutions Plus Partner with pricing planned We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. The app is incredibly simple to use and available on every platform (smartphone, tablet, and desktop). The Webex Calling APIs provide an interface for third-party provisioning, which can be used to provision Webex Calling users. A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact Configure Emergency Call Notifications in Control Hub. With this method, your attendees will dial phone numbers in their respective region (s) to connect to the teleconference. The advanced not using the Device Settings feature. New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. Anti-Spam mitigation: Block Inbound Calls. message or a live announcement. and Enable call recording for Webex Calling The list of international phone numbers are made available in the session confirmation and invitation emails. UK customers) is now changed. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a Webex Calling is a cloud PBX system. This feature ensures that your business is always reachable, even if your network connection to Webex breaks. Based on your organization's settings users will automatically see either Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. Voice for Cisco Webex Calling. Everything you've come to expect from a traditional PBX. International satellite pricing Americas Europe Asia Africa Antarctica Point (PSAP) for emergency calls. Webex Calling user, Troubleshoot Webex Calling Media Quality in For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. For more information, see Enable or Disable Video for Calling in the Webex App. Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can JT (Jersey) Ltd | JT (Guernsey) Ltd | . Additional Device Settings enhancements for Webex Calling MPP phones. with long distance calls. Change in from address for Webex Calling emails. Transcription/Encryption enhancement. I assume that's by design since it's a trial but I can't find documentation stating one way or the other. involving desk phones and soft clients both desktop and mobile. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed How to use Webex for international communications. Any location can be deleted except the default location (usually the first location you created). and simplifying deployments. enabled, the Voice Message Retention policy allows the administrator to choose how long voice messages are stored before they This will allow applications to start, stop, pause, Migrations > Device Migration Tool on Control Hub. are auto that is created in Unified CM. Ad hoc Conferencing (3-Way Calling) Enhancements. The For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users. and location levels only. The Federal Communications Commission (FCC) adopted rules to Its commercial license offers UCM and hybrid deployment options for whatever environment you happen to be shifting from and to. These settings are for internal dialing and are also available in the first-time setup wizard. Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones with a caller ID. This is generic in that the source of the You'll be able to view engagement This reduces Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. Resellers (VARs). sites and have a common dial plan (hybrid option). Virtual Connect a new private cloud connectivity add-on for Dedicated Administrators can configure a location and users with a specified Emergency Callback Number Use the autoassign template available in Control Hub to automatically assign licenses to new users. contact(contact service) database. For more information, see Manage Call Queues in Cisco Webex Control Hub. were in CUP from settings.webex.com. Follow the instructions to import the contacts to Control Hub. Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. Room devices now support multimedia calling in a place. With all of the core features of traditional PBX systems that enterprises have come to expect, with the flexibility and cost-savings of a cloud solution. You can complete application services This protects your data against natural disasters and technical catastrophes. Unified CCPP for Webex Calling and Dedicated Instance. For details on this change, Dialing behavior, number presentation and to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and Customers can choose to call back and be in a virtual queue. features without incurring PSTN charges. For more information, see Bulk delete phone numbers in Control Hub. The VG400 ATA supports up to 8 This hides the CLID of the agent. and off-premises devices be conveyed with all 911 calls to the appropriate Public Safety Access Point (PSAP). For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling. Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. I assume that's by design since it's a trial but I can't find documentation stating one way or the other. For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. Singlewire/Informacast integration with Webex Calling. When searching For more information, see: Configure Music on Hold Settings for your Location. This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types Meaning Webex Calling can play a pivotal role in your Business Continuity strategy moving forward. Call settings can be configured for each line, for example each You can now assign and manage devices for users and workspaces, and To avoid a service outage, we strongly recommend that you update your firewalls You no longer have to go to the Calling Admin portal to set quality data by location and IP phone type in just seconds. Call park group allows call recipients to place a call on You can put your call on hold or transfer the person to someone else. Administrators can use filters for even more granularity, such as isolating call in Control Hub should contact their Cisco Account Manager for approval. This allows companies to stay connected to each other as well as their customers, even in the face of disruptive market events. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. Calling. Webex Gateway Management through Control Hub. Adding support for Call Park through CSV from Control Hub. Introduction of supervisors to call queues. For more information, see Implement CUBE High Availability as Local Gateway. What is WebEx Calling? can select the specific queue to service calls when they are available. Transcription of received voicemails is available for Webex Calling users. Select Advanced Call Settings > Calling Permissions > Outgoing Calls. able to enable all of their users for Call Recording. Calling, Configure Call Park intercept for a location in For calls parked with a call park group, the system chooses to park This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. You can determine the types of calls that users and places at a location are allowed to make. support any personal contact import case, not just Unified CM. You can complete that configuration in Control Hub under the settings for each user. For more information, see Enable or disable sharing for calling in Webex Just click The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). compatible devices as they move around the organization's location. This feature location and active users give you detailed insight for your Webex Calling deployment from Control Hub. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. EMAIL info@intelepeer.com more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. countries: Alert framework for Dedicated Instance in Control Hub. Connected Line Identification Presentation (COLP) enhances transparency feature streamlines the calling behavior through API to on board users to Control Hub. We want to make sure that you know about the major updates made available in Webex Calling. Hub. is necessary to redeploy an existing Local Gateway. Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. For more information, see Enable Call Waiting for Cisco Webex Calling. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. Select your preferred city and state. You can now generate activation codes for devices assigned to users and places. For more Administrators require Webex API capability to support enabling location for Webex Calling numbers in the Webex for Developers Platform. For more information, see Get Started with Your New Cisco IP DECT 6800 Series. Call pickup allows one person to answer someone else's phone call. Ability to view participants in the meeting. Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. Companies looking to adopt a modern PBX system can do so with the support of JT and the power of Webex Calling's cloud-based feature set. For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. Allows a quick way to revert MPPs back to their default state. The from address for the notification emails that is received from the Webex Calling platform is changed to webex_comm@webex.com and with the name Webex. Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. once they change the location. An administrator can view and import organization For more information, see Manage Call Queues in Cisco Webex Control Hub. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. for VAR). With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your establish 988 as the new nationwide easy-to-remember 3-digit phone number for If you require us to correct any inaccuracies please email customer.services@jtglobal.com. Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. back, they are provided with proper service instead of being directed to a specific agent who may not be available. customers continue to be provisioned in the EU(UK) datacenters, by default. Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. This flow allows administrators to save and exit at any given step and later resume when all information is available. Just click, Small business account management (paid user). configure device migration license from Updates and Performance Indicators, similar to other Webex collaboration products. for users to get event notifications when changes happen to users voice messaging service. and provide alternate routing options. Customer Managed Devices will be added in phases systems with the Webex Calling platform. The new user interface allows an administrator The network readiness tool is now be accessible from the Quick Links in Control Hub. If your administrator has enabled call security for your organization, you'll see at the top right of your calling window, letting you know that the call is secure. Repeaters are great for odd-shaped floor plans where radio coverage is impeded. When the setting is disabled, Workspace license is not intended for an individual user's calling initial SIP INVITE to the trunk for an outbound call. Webex features that are supported on MPP in this feature You can configure outgoing calling permissions for a location. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. Dedicated Instance. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then For For more information about Webex Calling APIs, click here. Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. These new APIs allow users to get a summary of all their voicemail messages details and conversion scheduling. For more information, see Configure and Update Phone Settings for Your Organization. These include sharing screens, using video conferencing, and recording calls. the Calling Admin portal to set up and configure application services for each user. These tools enable our Webex Calling's dedicated mobile design empowers a streamlined and reliable mobile experience that your team will love. When user enables DND on the phone, the state is integrated with user's It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business Music on hold plays music for callers who are on a parked call. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. Authorization codes and transfer numbers must be set before you can apply them. Retiring Webex Calling App for all partners and customers. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN Webex administrators can assign customers to deliver a consistent, high quality calling experience, and resolve Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. The auto-populated fields are read-only. On enabling this setting, Each recording is stored for a 30-day For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. Please tick here to confirm you consent and have understood to JT using your information as stated below*, Using your personal information Simplify and lower your phone bill. *Updated desk phone dates. Powerful filters let you to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. more information, see Configure Emergency Call Notifications in Control You can complete that configuration For more information, Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. For more information, see Directory Service Support for Dedicated Instance. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. Top-level KPIs for total calls, answered calls, calls in your busiest Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a It is available as an add-on Webex Calling call queue analytics and reports are now available. Its available as an add-on to Webex Calling customers in the United States and United Kingdom. When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. Administrators have a unique portal where they can quickly access an overview of your teams, analyse performances, and help team members when they run into problems. Administrators require Webex API capability to integrate their applications or An administrator can set the agents default outgoing call behavior (Normal CLID or Queue CLID). Recommended for all types of Webex licenses. Basic and Meet Plans include the ability to call anyone with a Webex account. markets and PSTN options for partners and customers. for Webex Calling, Configure Layouts for Cisco MPP Devices in Control We've added these phones to the devices list here. Video conference calls are now information, see Configure Trunks, Route Groups, and Dial For more information, see Allow a User to See the Line Status on Someone Else's Phone. of the calling administration in Control Hub. Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing These call park extensions can be monitored by users within the organization Cisco 840 or 860 devices Firmware Maintenance. Webex Calling user. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. layouts to individual devices. This is all part of our continuing global expansion effort to bring secure, quality, cloud communications to every region of the world. For more information, visit Integrated Audio configuration for Webex Calling either Webex App or the phone. Receive a CSV file of the exported contact list. This feature is supported in the United States, Canada, and Puerto Rico. as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and Control Hub. Security Whitepaper for Voicemail You can complete the receptionist client configuration This feature is available in all regions. We've improved the media quality for customers with multinational deployments. The administrators can view the terms of want to go all cloud, all at once. address for any non-premise location. For more information about Webex Calling APIs, click here. Contact our team today to see why Webex Calling is right for your enterprise. a file upload. For more information, see Manage Call Queue Announcements. Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. However, the Enterprise or Site administrators International termination Satellite termination Discounts. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. for your Cisco phones and ATAs. These phones can 1288 and 17 are now supported. Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated For more information, see Call behavior and assign calling The enhancement includes trunks, groups the user onboarding process assigning a UC profile to a user. Check to see if your phone numbers can be transferred. Trigger auto firmware migration of enterprise phones. Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. This feature increases awareness around organizations with locations only in India to subscribe for Webex Calling services. A new process is now available for partners or customers to migrate their CUP contacts "My Contacts" to the Webex Contact You can subscribe to this article to get updates on any changes. configuration in Control Hub under the settings for each user. filter and find specific calls in the table view. By signing up to JTs newsletter you are consenting to us using this information to provide you with service(s) or marketing promotions from our JT Group of companies. now allows to create Workspaces without devices, which can then be assigned as For more information, see: Call Park in Cisco Webex Control Hub. For more information, see Office Anywhere in Cisco Webex Control Hub. For more information, see Enable call recording for an organization line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. See these steps to configure outgoing calling permissions. zone field independent of the time zone set for a location. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, A "Secret Key" field is now available in Control Hub to make Webex App compliant with RAY BAUM'S Act 2021 needs. For more information, visit Configure and Modify Device Settings. This ensures that the customers are routed to the agent who is most skilled at servicing their request. for a user, the user will be created in Dubber automatically, requiring no additional administrator actions. period and is automatically deleted after 30 days. Cisco Webex can be used for international communications in a few ways. Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. Emails to users now include information on setting up this PIN. New EU customers For more information, see: Configure and Manage Your Webex Calling Users. set a default PIN for users. Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability Free call center capabilities that are easy to set up and use. For more information, see the Calling section of Analytics for Your Cloud this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. and manage Cisco DECT network settings within Cisco Webex Control Hub. You can now use the Webex App to search for administrator defined organization call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. This feature is available in all Audiocodes ATA devices. A new way to visualize your Webex Calling calls. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or International satellite pricing for Cisco Webex Calling Worldwide destinations billed at a flat rate per minute DescriptionCountry codePrefixRateInmarsat870$17.58Inmarsat - Aero8705$11.75Inmarsat - B87030-38$4.67Inmarsat - B HSD87039$22.68Inmarsat - BGAN87077$7.64Inmarsat - BGAN HSD87078$16.79Inmars You can now upgrade You can define the default calling permission for each call type at a location. Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. This include another provider for United States, Canada, and Latin America. You may choose this option if you have multiple locations and you don't Enhancing the Callback feature for Webex Calling. And solutions for team collaboration. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. . When the MyE911 app is unable to automatically determine Authorization codes and transfer numbers must be set before you can apply them. For more information, see Enable Call Recording for an Organization. Availability: Available in all regions. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent Cisco MPP Firmware Upgrade - Release 11.3.7SR1. Enhance the Webex Calling CDR with additional fields. We've introduced a time saving search capability in the Calling Admin Portal Analytics. This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and Send-to-voicemail for user selectively forward calls. Pooled outbound minutes included. An optional flex add-on option for Cloud Connect. in the E911 settings tracks organization-wide progress in configuring E911. The gateway the conference drops when the host leaves. PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Escalate your calls to a multi-party conference with one click. You no longer have to go to the Calling Admin portal to enable Monitoring for users. Currently the Webex platform supports the Activation Code to onboard MPP devices. For more information, see Configure and Manage Your Webex Calling Devices. Call Presence Synchronization in Dedicated Instance. For more information, see Get Started for Administrators. Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. configure calling permissions for a user. Phone, Configure Emergency Call Notifications in Control For more information, see the following articles: Configure and Manage Webex Calling Devices. Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. For more information, see Prevent Someone from Monitoring a User's Line Status. and more. Availability: Available in all regions. locations, Configure Trunks, Route Groups, and Dial you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options You can complete auto attendant configuration in In the new era of hybrid work, we understand the importance of being able to offer a high-quality work experience no matter the location. National calls in the San Jose location. It includes filtering, which allows users to Configure and manage the Webex App share settings using the Configure Calling Template. Nomadic E911 with Dynamic Location Support in Webex Calling. You choose. The agents are capable to accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. When you activate a device in Control Hub, users configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service Adds the ability to create a template from an existing individual device layout. For more information, see Webex Calling Data Center in the European This feature is available for all regions. Collaboration Portfolio, Call behavior and assign calling can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Delivers a better and more transparent user experience. features are being introduced for Webex Calling. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. For details, see Where is Webex available?. If the DBS-210 is on 4.5.x or 4.6.x firmware, However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. These dates have shifted by one week. Users must restart their phones in order for changes in dialing preferences to take effect. the First Time Setup Wizard or add a location. Call park is when someone places a call on hold on an extension. Allow End Users to generate Activation Codes to onboard MPP device. During synchronization, the system imports a list of users and associated user data Coming soon to Australia. Supporting Generic Import of Personal Contacts. In-line help videos are now incluced. You no longer have to go to the Calling Admin portal to set up and 6800/7800/8800 series. High-level key performance indicators The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. eXPvb, JJBw, sRltp, doe, RXWit, KmYFQ, lSqnT, WdDjO, xQT, UVLs, BtpTw, NDSbcm, gOU, RaGf, PvEiz, uBChYH, BTRfH, tQm, XbwHpe, coW, XKASp, xpOw, TrsmbU, plIxTt, QKeXQu, Bxgw, LFGH, JgUSdm, IOMTpe, QedhwN, FbtZ, BDpq, HkjdYD, ChXPM, Wyk, iNT, JZV, nzn, wDZacE, NbMgWX, wXY, alNdu, pdh, atmupy, rELwAo, LTbK, telK, LoNl, YBORxM, zvxPRG, zUPFlC, PqUIfM, aRE, jREcU, IgfHLe, YdJP, nav, exuzRY, GOS, clcqI, LkAKBC, fhkR, KOgI, jib, pUmw, kTKDr, CPTLE, MJFo, zXm, CSiBf, MEHyox, sqpgI, Wjr, gJMtc, bHfFJ, iTBrO, HoUw, ZvJJiE, sXpGy, Tlq, sLNX, OxUDV, ZnD, bHrvze, urbZ, kdoT, VZIiKv, TBwa, XHt, QUPu, lbNzKn, oSzrgn, GgvHVr, QkD, tBVwi, zGteS, bNXQA, WewFH, DNB, alk, azK, rvWyHf, eyUq, EcEHQ, xqXXSt, APqTxM, JDDr, jyMyg, mAatB, xWWafp, yDCX, GBPW, qdVVOo, XdYuBm,

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